Return & Exchange
At itsbeautify.com, we want you to love what you ordered. If something isn't right, we’re here to make it easy for you.
🕒 Return & Exchange Window
You may return or exchange eligible items within 15 days of receiving your order.
✅ Eligibility for Returns & Exchanges
To qualify:
- Items must be unopened, unused, and in original packaging.
- Items must be in resalable condition.
- Returns and exchanges must be requested within 15 days of delivery.
- We do not accept returns on used, opened, or personal care items due to hygiene reasons.
🚫 Non-Returnable Items
- Opened or used products
- Items marked as "Final Sale" or "Clearance"
- Gift cards or promotional giveaways
- Personalized/custom items
🔄 Exchange Policy
Exchanges are accepted for:
- Damaged items
- Incorrect items received
Please contact us within 5 days of delivery and include a clear photo of the issue.
📦 How to Request a Return or Exchange
- Email us at itsbeautifyofficial@gmail.com with your order number and reason for return/exchange.
- We’ll respond within 1–2 business days with instructions.
- Pack and return your item using a trackable shipping method.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
💳 Refunds
- Refunds are issued to your original payment method once we inspect and approve the return.
- Please allow 5–7 business days for your refund to reflect.
- Original shipping charges are non-refundable.
📬 Need Help?
We’re happy to assist you!
📧 Email: itsbeautifyofficial@gmail.com
📞 Phone / WhatsApp: 0320-2405838
🕘 Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM
